Bob Modesitt

I HATE leaving bad reviews. Hate this.

So let me start with the good first. At this gym I find many of the trainers very helpful. They bend over backwards to help, to assist and instruct.

Now, the bad.

There is one member in the gym that has a habit that is a very big problem. She takes a cup from the water reservoir and leaves these on the machines where other people train. If the water is spilled, is it sanitary? Is SHE infected with COVID? We do not know because there is no check at the front desk.

Different stages on this were taken. First, my wife spoke to management. Result, no success. Second, I spoke to management, being American it seemed as though this was the proper procedure. Result, again, no success. Third, a review espousing this problem and then there was a response which gave me the opportunity to speak with the manager. I mentioned about taking away the cups, in theory this would eliminate these cups being left on the machines. But was told this would not be fair to the people that were not guilty of this. Then asked if the janitorial staff would just pick them up and throw them into the garbage. I was told no, they refused to do this. And these are the same people that must clean waste from the toilets. They do this but refuse to throw away the cups of water? I understand why because this is disgusting and completely unsanitary. And the pandemic of COVID could VERY easily provide an epidemic within the club itself.

Wondering what the agencies that are in charge of keeping this epidemic from spreading to more people would think about these facts.

And the one that gets me is, the janitorial staff will not throw away the cups because it is too dirty. But the toilets, yeah, they’re quite fine.

Curious minds want to know what should be done….

Hate writing this but....

Am American and I love the little things about a restaurant. And little things are important. Went to Rosey Jane's Sunday and had a good dinner. Wanted to get out and Rosey Jane's has been a favorite in the past.

Food was good, the Kilkenny, VERY tasty. They have a special discount agreement with Passes, an app on the phone. Not being open for a LONG time, the Rosey Jane's access was not present. Asking about this the people said there's nothing they can do. But in the past when the cell phone did an upgrade, the entire app disappeared. When this happened they happily worked and immediately got it fixed.

Last night, the phrase, "sorry, there's nothing I can do," was the only thing said. It is MORE a "sorry, there's nothing I am GOING to do," and this is frustrating.

While I know this is a little thing I would believe a business would do all they could to make their customer's happy. Especially when business is so difficult at the moment.

Was happy to see tips are now available when the bill is paid. Left one, a standard 15% of the total. But seeing this and considering tips in Russia are optional I may have to revisit this trend for me. And the return visit to Rosey Jane's will not be at the top of my list. Again, all was good except for the attitude of the management.

Club in its locker room provides lockers for the members. In doing so they give to the member a key to unlock the lock.

Problem is the one key they give has access to additional lockers. Meaning MY key can open other lockers. No security. None.

In doing this I hesitated to bring anything of any value to the club. Wife said do not do this because other people have access to your locked locker.

Today she was correct, someone stole my wallet. Being from overseas I do not have access to the bank and I cannot immediately get a new card. And I have to call back overseas to cancel all the cards and prevent anyone from stealing my money.

If I were given a locker and was told to bring my own lock then I would have control over my personal property. But given a locker with a key that works on multiple lockers provides no security. The manager was nice enough to say, "Sorry, but in three years this has never happened and we DO provide a secured locker room."

No, you don't. And your attitude about not caring about this even one milligram is intolerable.

If I had MY wallet stolen with I chose to NOT protect it then it is MY fault. But given the fact that you do not give us a choice, not one option, other than to leave ANYTHING of ANY value at the home is ridiculous. And to insult someone by saying, sorry, we will do nothing, other than call you if someone returns your wallet is not anywhere close to being enough to offset this lack of secure environment.

Anniversary dinner and, like usual, the dinner is fantastic.

Had Filet and the cook is to be applauded. Tea, cowberry, out of this world and now awaiting dessert, the caramel truffle.

KNOW this will be magnificent even though it is a new offering.

I LOVE this place and may need to have more than one anniversary just so I can enjoy this place more.

Go here, I KNOW you will love it.

November 17 wanted a chance to have a little fun and thought Maximilian's would be good. Bavarian restaurant, tall cold beer and food, what could be better?

The beer, again, wonderful. The unfiltered Bavarian is a good choice.

And then, the meal. Wanted a Filet Mignon, my favorite. I like mine rare, it is my FAVORITE way to have a steak, keeps the taste inside and is not cooked out. Received the plate and while it was cooked, briefly, it was still cold to the touch inside. When I am asked how I want my steak I often say, "still kicking." This is a metaphor from America and is a common way to say rare. Well, this steak came with the hoofs and the collar still attached. I would think they would be able to determine what a steak cooked rare would be. I guess not.

Well, moving on, the steak was okay, tolerable and the tall Bavarian suds made this better. So, in the menu if you are in the restaurant from 11:00 - 16:00 you receive an automatic discount of 30%. WONDERFUL, it was a nice surprise and the offer was well received. As you can PROBABLY guess, this is not ENTIRELY true. I left the restaurant at 16:10, had ordered nothing since about 15:00 a slow beer was good. So sat and enjoyed. Received the receipt and went to pay. Asked about the 30% discount that was promised and was told it ended at 16:00. Okay, ordered nothing WELL before this time. And, the discount was denied and I was not informed of this policy.

Since the beer was gone, since the under cooked steak was consumed, I had nothing left to enjoy. The GOOD taste from all before was replaced by a BAD taste in the mouth and this was NOT a good thing. Thankfully the taxi driver was a fun sort of guy.

Management, please understand that future visits are dependent on past experiences. And THIS experience was less than palatable and not the time I had planned. MAY need to consider other venues if this is the standard.

Please let me know.